Curacao N.V.'s Privacy Policy outlines how we manage and utilize the personal data provided by customers when establishing and maintaining a relationship. Curacao N.V. collects, processes, and securely retains all data shared with us in line with this policy. By interacting with any website linked to Curacao N.V., you're giving your consent for us to use your details as detailed here. If you disagree with any part of this policy, please refrain from using Curacao N.V.'s services. Collecting personal data is essential for us to deliver our services, adhere to legal obligations, uphold our contracts, and for our valid interests. The primary version of this policy is the English one.

What They Collect

When visiting our websites, our system automatically gathers and temporarily saves in logfiles data such as:

  • the IP address of the accessing computer

  • Date and time of access

  • User's operating system and browser

These logfiles, which may contain identifiable IP addresses, are crucial for our service delivery, optimizing the website, and detecting and preventing abuse of Curacao N.V services.

During registration, we collect personal details, including:

  • Full name

  • Gender

  • Address

  • Date of birth

  • Email address

  • Chosen username and password

  • Personal security questions and responses

To adhere to relevant laws, especially regarding anti-money laundering and counter-terrorism financing, customers might need to provide additional identity documents, like a government-issued ID, utility bill, or lease agreement. After registration, personal details can be modified (except surname, first name, date of birth, country, and usernames). Customers should promptly update any inaccurate or outdated information.

For credit card deposits, we process:

  • Cardholder's full name

  • Credit card company name

  • Credit card number, expiration date, CVC code, and password

For bank transfers of winnings, we require:

  • Account holder's name and surname

  • Bank name

  • IBAN and SWIFT codes

We generate customer profiles using information from cookies, log files, and third-party support. These profiles contain customer preferences and are linked to their data to enhance and tailor our services. We also use profiles for personalized website experiences and marketing. Logfiles, containing data like IP addresses, browser types, ISPs, and other details, help us administer the site, track users, and gather demographic information. This data collection is crucial for our service provision. All customer communications, including support requests, are saved for training and security.

Transaction Data Storage Policy: 

  1. Beyond legal requirements, Curacao N.V. keeps legible transaction data copies for at least 18 months.

  2. This data might be shared with payment providers, crucial for executing payment services. Payment details are encrypted using TLS 1.2 and an AES algorithm with a 256-bit key length.

Payment Card Data Policy: Curacao N.V. doesn't store card details and adheres to PCI standards.