REGISTER

  1. You must be at least 18 years old to create an account and use our services.

  2. Each individual is allowed only one account on Rocknreels.com. Multiple accounts under one name or various names intending to mislead the company will be shut down. Transactions tied to deceptive actions may also be cancelled. The company reserves the right, if necessary, to adjust any bets to the unit amount and refund the balance after subtracting any costs.

  3. The smallest amount you can deposit is 10 EURO or its equivalent in another currency.

  4. Deposits need to be wagered 3 times before you can ask for a withdrawal.

  5. For bonus wagers, bets need to amount to 30 times the bonus value.

  6. Rocknreels.com reserves the authority to decline any bets partially or fully.

  7. All users must:

  • Provide their actual residential address.

  • Register under their real name.

  • Submit their valid email address.

  • Give their authentic home and mobile numbers.

  • not act on behalf of someone else or use someone else's account.

  • Not deposit money sourced from illicit activities.

  • Not use their account for money laundering purposes.

  1. Player-imposed Restrictions:

  • Players can send a written or electronic message to exclude themselves from gaming for a specified or indefinite time.

  • Players who've established limits or requested exclusions can adjust these restrictions or remove them by sending a written or electronic message to Rocknreels1.com. Changes that increase limits or end an exclusion will take effect 7 days after the message is received.

  • Requests that reduce limits or invoke exclusions are acted upon immediately upon receiving the request.

  • Bets exceeding set limits by players under these restrictions will not be accepted.

  1. The lowest allowable bet is 10 cents of an EURO or its currency equivalent.

  2. All winnings will be added to the user's account.

  3. They will not be liable for issues stemming from problematic PCs, telecom disruptions, or internet connection glitches, nor for unapproved gaming techniques used by clients.

  4. While we strive to ensure our software remains virus-free, we cannot assure that your computer will be unaffected, potentially disrupting our services. Should any disruptions occur, we'll strive to resume services in a reasonably prompt manner after addressing any damages.

  5. Using web domains implies acceptance of this agreement's terms. If you disagree with these terms, refrain from accessing our online domains.

  6. To access Rocknreels.com's websites, users must confirm they won't utilize them for illegal activities or in ways that violate this agreement's terms.

  7. If any provision of this agreement is rendered invalid or conflicts with applicable laws, a suitable term reflecting the initial intent will supersede the non-compliant or voided clause, with the rest of the agreement remaining valid.

  8. This agreement is governed by the Laws of Curaçao.

  9. Upon accepting our terms, users acknowledge that Rocknreels.com may conduct identity and verification checks when deemed necessary. Users must furnish all requested verification data. The company reserves the right to suspend or limit an account until verification is complete.

  10. For electronic payments (e.g., e-wallets), users must use their accounts. If third-party accounts are used, any winnings from such deposits will be voided, with the deposit amount returned to the third-party account, minus any fees. Accounts may also be deactivated for violations of this term.

  11. It prioritizes the well-being of its staff. If a client exhibits violent, inappropriate, or offensive behaviour towards our team, we reserve the right to suspend or deactivate their account.

  12. Illegitimate gains achieved through strategies like the martingale system will be removed from user accounts.

  13. This contract is established between 1) Curacao N.V. (the license holder) and Rocknreels (the payment processor) and 2) the end-user.

  14. The following individuals or entities are prohibited from registering with us:

  1. Non-commercial entities, public institutions, and organizations.

  2. Individuals below 18 years of age.

  3. Individuals under the influence of drugs, alcohol, or similar substances.

General Bonus terms and conditions

  1. Members are allowed only one active bonus at a time for each product category (slots, Live Casino, Sportsbook).

  2. Rock n Reels retains the authority to request documentation from users when necessary. If a user fails to provide the requested documents, Rocknreels reserves the right to void any bonus requests, the bonuses themselves, and all associated winnings.

  3. Each user is limited to a single account. Previous members are strictly prohibited from creating a new account using different or similar details, such as names, email addresses, or phone numbers. Violation of this rule can lead to the cancellation of bets, deletion of the related accounts, and indefinite suspension of membership. The implementation of any consequential measures is at the sole discretion of Rocknreels' management.

  4. Rock n Reels Casino Australia holds the right to terminate or suspend any campaigns or bonus promotions at any time without prior notice.

  5. Players awarded bonuses must fulfil the wagering criteria specified on the promotions page related to the given bonus.
    1.1 In slot games, the turnover value stands at 100%. For Live Casino games, the turnover is also 100%, and the same applies to Table games.

  6. When a player deposits to avail of a bonus, they will always utilize their cash balance first.

  7. Rocknreels2 reserves the authority to suspend or terminate accounts of users who misuse bonuses or attempt to exploit unfair advantages.

  8. Players have the option to withdraw their deposited amount before achieving the bonus wagering requirements. However, doing so will result in the forfeiture of the bonus amount and any related winnings. The remaining balance, if any, will be credited to the player's account.

  9. Bonuses are valid for 7 days from the moment they're granted unless stated otherwise. If the wagering requirements aren't met by the end of the validity period, both the bonus and any associated winnings will be voided.

  10. Players must not misuse bonus offerings. If any such abuse is detected, the Casino retains the right to exclude the player from future bonuses and may revoke any winnings garnered using bonus funds, both during and post-wagering.

DEPOSIT / WITHDRAWAL / MONEY LAUNDERING

Rocknreels.com reserves the right to nullify or revoke transactions at its discretion, especially if anomalies or specific inconsistencies arise, such as:

  1. If the name and address of a player do not correspond with the details linked to their credit card or other payment methods.

  2. Any inconsistencies that could impede payment processing or that hint at a breach of the General Terms and Conditions.

  3. It has zero tolerance for any fraudulent actions connected to its services or products. Such deceitful behaviours, as solely identified by Rocknreels.com, will not be tolerated. This includes activities like using stolen credit cards, unauthorized fund transfers between player accounts, and providing counterfeit details during registration, among others. Alongside the remedies mentioned in the general terms or specific game rules, Rocknreels.com may seek legal action, both criminal and civil, against such fraudulent acts. To aid legal actions, Rocknreels.com might record customer calls, which can be shared with third parties for legal proceedings. Players or customers linked to any suspected fraudulent actions or dubious transactions will be reported to relevant law enforcement agencies.

It has the final say on the nullification of transactions, and this decision is non-negotiable by the player/customer. If any payment discrepancies arise as outlined in points 1) to 4) or if there's a credible suspicion of rules infringement about gaming or betting (including these General Terms and Conditions, game rules, and other relevant regulations), Rocknreels.com can, at its discretion, invalidate the related transactions.

Additionally, they retain the right to apply/withhold charges arising from each procedure, such as transaction fees, legal expenses, and so on.

What We Gather

When a customer accesses one of our websites, our system automatically gathers information provided by the user's browser. This data, which is temporarily stored in log files, includes but is not limited to:

  • IP address of the accessing computer

  • Date and time of access

  • The operating system in use

  • The browser type utilized by the customer.

These log files might contain IP addresses that could potentially identify a customer. 

Collecting this data is essential for delivering our services and falls under our genuine interests. It allows us to facilitate website usage for visitors, enhance our website's performance, and pinpoint any malfunctions or misuse of Rocknreels' services.

During the sign-up process, gathers personal details of the customer, which include but are not limited to:

  • First and last name

  • Date of birth

  • A valid email address

  • Chosen username and password

  • Country of residence

Customers might be asked, at any point and following current legal standards, especially those related to preventing money laundering and terrorism financing, to provide additional documents to confirm their identity. This could include but is not limited to valid identification like a passport, driver's license, personal ID card, or a utility bill (e.g., gas, electricity, or a lease agreement).

After registering, customers can modify their details whenever they wish (except for changes to their surname, first name, date of birth, country, and both username and nickname). It's the responsibility of the customer to ensure their information on Rocknreels is updated promptly if it becomes inaccurate or incomplete.

Gathering this data is vital for us to serve our customers. It's essential to verify the customer's age and identity to meet legal requirements. When a customer adds funds to their Rocknreels account using a card, we need to process specific additional personal details including:

  • Cardholder's first and last name

  • Name of the credit card provider

  • Credit card number

  • Credit card's expiration date, CVC code, and password

If a customer wishes to transfer their winnings to a bank account, we need to collect specific details such as:

  • Account holder's first and last name

  • Name of the bank

  • IBAN number

  • SWIFT code

Data Transmission

Some of the data we collect, especially that related to payments, may be shared with payment service providers. We collect and process information through cookies, log files, clear gifs, and third-party aids to build customer profiles. These profiles give insights into each customer's preferences and are linked to their data. This helps us refine and enhance our services, tailor our website's user experience, and deliver personalized marketing content. Log files, which capture details like IP addresses, browser types, ISPs, and more, are crucial for website administration and tracking user behaviour on our site. The collection of such data ensures we can provide the best service to our customers. We also maintain records of all communications with our customers, be it through email or other channels, for training and security purposes.

Data Storage

As long as a customer uses Rocknreels's services, we hold onto their data. If a customer deactivates their account, we retain their data for the period mandated by law, typically up to 6 years. There might be situations where data is stored longer due to technical or legal reasons. Data handling is automated, and we prioritize safeguarding it against unauthorized access or inadvertent mishaps. Payment details, in particular, are encrypted for security. While we use SSL encryption online to guard sensitive information, offline efforts ensure comprehensive data protection. Only select Rocknreels2 staff, or those from third parties bound by our data protection principles, can access this data. We consistently educate our team on the latest in security and data protection. Our servers are securely housed, and advanced tools like firewalls and intrusion prevention systems fortify our customer data.

Transferring Data Online

Given the Internet's global reach, transmitting personal data across it means your data might travel internationally. Some entities processing this data might operate outside the European Economic Area (EEA). By using our website and communicating with us online, you recognize and consent to us or our partners processing your data outside the EEA. We commit to ensuring your data is treated safely, aligning with our Privacy Policy.

Information Handling

Rock n Reels keeps customer data under tight confidentiality.

However, we might share your data with third parties in these situations:

  • With your explicit consent.

  • To meet legal requirements binding on Rocknreels casino.

  • If sharing aligns with Rocknreels' legitimate interests or those of a third party, unless it conflicts with the customer's fundamental rights.

Data sent to places outside the EU/EEA ensures the recipient adheres to data protection levels comparable to Europe. Occasionally, we employ trusted third-party services, like payment processing or IT support, which might handle your data. These entities are legally bound to handle your data securely and can only use it as needed for their specific role. For security reasons, your data might be cross-checked against external databases. If any activity suggests potential criminal behaviour, we will notify relevant authorities. While we prioritize data protection, we might display gaming results or minimal personal information online, ensuring your identity remains concealed.

By agreeing to our terms and this Privacy Policy, you explicitly approve of these actions, including checks against third-party databases.

Sharing your data helps us maintain security and comply with legal obligations.

Your Rights to Your Data

You have the right to:

  • Access your data.

  • Correct inaccuracies in your data.

  • Withdraw consent for data processing, like for marketing.

  • Delete your data.

  • Receive your data in a standardized, readable format.

  • Limit the processing of your data.

  • Challenge the processing of your data.

Some rights mentioned earlier might only be valid in specific situations, as detailed in data protection laws, particularly the General Data Protection Regulation (GDPR EU 679/2016).

Updates to Our Privacy Policy

Our Privacy Policy might undergo revisions. While we'll always notify our customers about any modifications, we advise you to periodically review this policy for any updates.

Offerings

At Rocknreels.com, we're thrilled to provide our customers with a wide array of sports, covering major global events and complemented by an extensive range of special bets. We're live with events around the clock, every day of the year. Thanks to our network of expert odds compilers, we guarantee top-notch football odds and a broad variety of bet types, such as Goal/NoGoal, Total Goals, Handicap, and many more. Beyond the primary European and international football tournaments, our coverage spans sports from F1 racing and tennis to skiing and horse racing, including American sports.

Commitment to Responsible Gaming

Rocknreels.com firmly believes in fostering responsible betting habits among its users and emphasizes the importance of recognizing and addressing problem gambling.

Our Responsible Gaming Policy outlines our dedication to mitigating the adverse impacts of problem gambling and championing responsible gaming initiatives.

We take pride in offering a diverse range of online gaming experiences and entertainment options. Our primary objective is to deliver a gaming platform that's not only the most innovative but also the safest in the world. Our commitment ensures we provide safe, transparent products, allowing users to play within their financial boundaries while ensuring they receive top-tier service. Our operations are rooted in principles of integrity, fairness, and reliability. It's crucial for Rocknreels.com to proactively address potential gambling issues, especially when it comes to excessive play. Yet, we also respect the rights of those who view gambling as a form of entertainment, enjoyed responsibly.

At Rocknreels.com, our Responsible Gaming ethos rests on three pillars: Player Safety, Game Security, and Prevention of Gaming Addiction. We collaborate with research bodies, organizations, and therapeutic institutions to establish a responsible, secure, and trustworthy online gaming environment.

Ensuring Player Safety

At Rocknreels.com, player security is paramount. Our protective measures encompass not only preventing minors from participating but also ensuring privacy through responsible data and financial processing. We also ensure game fairness, monitored by third-party organizations. Our marketing strategies are geared towards genuine player benefit, ensuring transparency at all times.

Gaming Addiction: Research, Prevention, and Intervention

While the majority of our players use our platform for casual entertainment, we recognize that just as with activities like shopping or drinking, there's potential for addiction. A small fraction of users might struggle with gambling behaviours.

Customers identified with gambling addiction are barred from further engagement with our services. They are also provided with contacts to organizations for professional guidance and support.

Empowerment through Self-responsibility

Rocknreels.com believes the most powerful form of addiction prevention is self-responsibility. While we provide transparent products and information, it is up to our customers to make informed decisions about their gambling habits.

Protecting the Youth

We strictly prohibit individuals under 18 from using our platform. Rigorous age and identity checks are part of our registration process. We urge parents and guardians to safeguard their account information and recommend the installation of filtering software to prevent underage internet browsing.

Addressing Gambling Challenges

For most, our offerings are a source of fun. However, we're proactive in offering resources and tools for those who might struggle with gambling. For those confirmed to have a gambling addiction, we block access to our products for their well-being.

Stay Informed

Most indulge in games for leisure and fun within their financial limits. However, for a few, it becomes a pressing challenge that needs serious consideration.

Understanding Problematic Gaming Behavior

Problematic gaming behaviour can adversely impact one's lifestyle, finances, or health. In 1980, pathological gambling was officially recognized as a psychological ailment. It's characterized by an increasing urge to gamble, ignoring the resulting negative consequences.

Recognizing Dependence

While only experts can officially diagnose gambling addiction, certain indicators can hint at problematic behaviour. If an individual exhibits five or more of the following signs, they might have a severe addiction:

  1. An obsessive preoccupation with gambling.

  2. Gradually increasing betting amounts.

  3. Failed attempts to quit or reduce gambling.

  4. Irritation when trying to reduce gambling.

  5. Using gambling as an escape mechanism.

  6. Trying to recover lost money through further gambling.

  7. Being dishonest about gambling habits.

  8. Engaging in illegal activities.

  9. Strained relationships due to gambling.

  10. Borrowing money for gambling.

Guidelines for Responsible Gaming

To ensure a safe and enjoyable gaming experience, consider the following guidelines:

  1. Engage in gaming when you are calm and focused.

  2. Remember to take frequent breaks.

  3. Set a monthly budget for your gaming activities.

  4. Once you've set a limit, avoid exceeding it.

  5. Determine a winning amount at which you'll stop playing.

  6. Know the amount you're willing to lose before you begin.

  7. Refrain from playing under the influence of alcohol or drugs.

  8. Avoid gaming when feeling down or depressed.

Should you feel the need for a hiatus, we offer several solutions.

Time-Out

The Time-out feature allows you to take a brief respite from our platform. Initiating this will restrict you from depositing or playing on Rocknreels.com. However, you can still withdraw any available balance. Time-out durations available are: 1, 3, 7, or 15 days. This action is irreversible during the selected period.

Self-Exclusion

For those seeking a longer break, the self-exclusion option is available. This will close your Rocknreels 2 account for up to a year. It won't automatically reactivate; you'll need to reach out to us.

For more details on these features or additional assistance, please contact our support team.

For professional help on problem gambling, consider:

  • GamCare: Visit www.gamcare.org.uk or call their confidential helpline at 0808 8020 133.

  • Gambling Therapy: Visit www.gamblingtherapy.org.

Customer Support

The foundation of Rock n Reel's success is our customer satisfaction. Our multilingual team is dedicated to addressing your queries promptly. Reach out to us via email, phone, or our internal messaging system.

Gaming and Casino

It offers a top-tier entertainment experience. Utilizing cutting-edge casino technology, our diverse game collection ensures random outcomes. Players can relish a live casino ambience from the comfort of their homes, available 24/7.

Security, Software, and Confidentiality

At Rocknreels.com, security isn't just a feature; it's a priority. Our entire infrastructure, both hardware and software, is safeguarded by the latest and most sophisticated IT technologies. When it comes to credit or debit card deposits, we work closely with Visa and Mastercard Secured Payments, ensuring a security level that meets global banking standards. All sensitive data transmissions utilize encrypted SSL protocols.

Furthermore, we are committed to upholding the highest standards of confidentiality. In line with European privacy laws, we assure our customers that their data will never be shared with, or accessed by unauthorized third parties.

Soft Maya EOOD acts as a payment agent/processor for Curacao N.V., as per their established Service Level Agreement.

Conclusion

Rocknreels, having been established in 2021, represents one of the ведущих entrants in the online casino space. Licensed and regulated by Curacao N.V. (License Number 8048/JAZ), it underscores its commitment to transparency and player security.

A hallmark of the platform is its diverse game roster, with offerings from renowned providers like Evolution Gaming and Spribe. The casino seems adept at balancing the classic allure of games like Roulette with contemporary favourites like "Aviator" and "Dice".

 

Its adaptability is also evident in its payment methods, accommodating both traditional payment forms like MasterCard and VISA, and modern digital currencies, specifically Bitcoin.

The inclusion of comprehensive support channels — live chat and a dedicated customer service email (info@rocknreels2.com) — speaks to their emphasis on ensuring player satisfaction and resolving queries swiftly.

In wrapping up, Rocknreels Online Casino showcases potential. Its blend of diverse games, secure licensing, and player-focused support positions it as a promising platform in the expansive online casino landscape.